What Factors May Prevent a Water Cooler From Cooling?

What Factors May Prevent a Water Cooler From Cooling?

Brio Coolers offer hot water and cold water on demand with stainless steel reservoirs carrying and protecting the clean water, so you can replenish with chilling cold water or enjoy a soothing warm beverage any time. The cooler is designed to maintain optimal temperatures, utilizing stainless steel's natural ability to maintain hot and cold temperatures for hours without the need for electricity. However, there are times where a water cooler may not efficiently cool or heat water. If you're experiencing this issue, check out common issues that would prevent your water cooler from working efficiently below. 

#1: The cooler's ventilation is blocked

When the ventilation on the back of the unit has been blocked, excessive heat that has collected near the unit will alter the temperature of the water. When the water dispenser is exposed to excessive external heat, the cold water tank is unable to maintain a cool temperature. Always ensure that there is sufficient space surrounding the water dispenser to allow for proper ventilation and ensure the consistent water temperature.

Friendly Reminder!

If leaving for a prolonged period of time, either because of a work trip or vacation (lucky you!), shut off or disconnect the water dispenser from your power source. It will conserve energy and prolong your water dispenser's lifespan.

#2: The cold water switch isn't turned on

The majority of Brio water dispensers provide an external switch that controls the power supply to the cooling and heating machinery within the water cool. Ensure that the cold water switch is turned to the "On" position and allow enough time for water to cool.

Recommended Product: Brio 500 Series Self-Cleaning Bottleless Water Cooler 

#3: The temperature isn't programmed properly

With a select few water dispensers that allow for adjustable water temperatures, ensure that your preferred temperature has been programmed into the cooler. The user-friendly water dispenser manual carefully and thoroughly describes a step-by-step guide when adjusting your hot or cold water temperature. Once your preferred temperature has been locked in, access to hot and cold water is at the touch of a button.

Recommended Product: Brio Moderna Self-Cleaning Bottleless Water Cooler 

#4: The cooler isn't connected to an electrical source.

If the water cooler isn't plugged into a working electrical socket, it won't have the energy to change the temperature of the water.

Once you've connected the dispenser to a power source, check that the cooler is properly connected to a water source as well (i.e. a full water jug or your home's water source for bottleless coolers). DO NOT allow the water dispenser to run without a water source as this will cause dry heating and ultimately damage your unit.

Once it's properly connected, drinking water will then begin to cool and heat in the appropriate reservoir tanks. 


A few simple adjustments to your Brio Water Dispenser can make a big difference in your cooler's ability to maintain optimal temperatures. Brio has ensured simple and powerful functioning water dispensers to consistently give you access to clean water that is free from major harmful contaminants, while also creating sustainable access to premium hydration. Whether you choose to install a countertop cooler or stand-up cooler in your home or office, Brio designs each unit with you in mind, so installing and troubleshooting is simple!



  • Brio Coolers

    Hello Laurie, sorry to hear you are having issues with your unit. Please contact our customer support line at +1 844-257-4103 so we can help you out!

  • Brio Coolers

    Hi Melissa, thanks for your question. Try contacting our customer support line at +1 844-257-4103 so that we can further assist you.

  • Melissa Quinones

    I have owned my cooler CLBL420V2 and I have yet to get cold water. I ha e done the troubleshooting, followed all instructions and still do not get cold water. Machine is brand new.

  • LAurie RAfal

    Why does my cooler dispense ice cold wster st 69 degrees?!!!!! After 3 days of owning this cooler it does not dispense cold water!!!!! Telll me why. Everything is set up as directed. !!!!!!! Unreal!

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